How to Unpost a Debit Memo

A debit memo can be unposted, if needed, within Chargeback Payer in the iContracts application. This will revert a debit memo back to OPEN status. A user can only unpost debit memos that have a status of DISPUTED or POSTED. Unpost does not delete the debit memo from iContracts. Only an open debit memo can be deleted from the system so after unposting, the debit memo can be deleted.

Please note: Un-posting a debit memo will send a reversing entry the next time the AR Interface runs and the original temporary credit memo will no longer be assigned. When the DM is unposted, the system sends a new/different temporary CM# back in the AR file. Unposting will not send records within the EDI 849.

User will require the role of CHARGEBACK in order to perform an unpost. Below are the steps to Unpost a debit memo-

Go to Chargeback Payer-> Chargeback Processing-> Unpost

On the Unpost screen a user has the ability to fill in any criteria applicable to the DM at hand. Click on Go to generate results based upon the criteria input:

Select the DM(s) and then click on SUBMIT.

Once unposted a user can take one of the below approaches depending on the need:

Go to Chargeback Processing-> Validate. Once it is validated, the debit memo will be available in the TAL for Reconciling or correcting any errors.

Or go to Chargeback Maintenance-> Delete to delete the debit memo entirely out of the iContracts system.