Duplicate Debit Memo versus Duplicate Chargeback Request

The system identifies a debit memo as a duplicate based upon the data being provided in the EDI 844 or the data input through the manual add of a chargeback. There are two duplication errors that can occur during Chargeback Processing within the iContracts system.

1. Duplicate Debit Memo

2. Duplicate Chargeback Request (Duplicate Invoice)

This article will explain the difference between each.

Duplicate Debit Memo

This error is at the debit memo level. The system identifies a debit memo as a duplicate if there's one or more invoices in another debit memo line for line. If there are one or more debit memos that fit this criteria they will appear in the Process Duplicate Debit Memo workflow in the Chargeback Payer- Current Open Items TAL.

Duplicate Chargeback Request (Duplicate Invoice)

This error is at the chargeback line detail level. The system identifies a duplicate chargeback request when there is a chargeback line that contains a match to another chargeback line based on the following criteria: Wholesaler, Purchaser, Product, Date and Invoice Number. If there are one or more debit memos that fit this criteria they will appear in the Repair Open Problem Debit Memos workflow in the Chargeback Payer- Current Open Items TAL under the Duplicate Invoice repair.

*Note: The Duplicate Invoice repair screen will show each line listed as a duplicate of the other line(s) not already a duplicate.