Chargeback Error Descriptions

Automatically Repair Messages

Invalid Contract

Reason 

A Chargeback line in the ‘Invalid Contract’ means the submitted Contract Id does not exist for any contract that has a Mode of Purchase of INDIRECT or BOTH. The iContracts application will automatically pull in a contract if the indirect end customer on the Chargeback line is only eligible on one INDIRECT or BOTH contract.

Repair

If the user wishes to repair the Chargeback line, the user can click SUBMIT to update the Chargeback line using the contract iContracts suggested.

Deny 

If the user wishes to deny the Chargeback line, do not click SUBMIT and leave the Chargeback line in the Invalid Contract results. The Chargeback line will be removed after the Debit Memo is reconciled.

 

Invalid Customer

Reason 

A Chargeback line in the ‘Invalid Customer’ means the submitted indirect end customer DEA/HIN does not exist for any customer.

Repair 

If the user wishes to repair the Chargeback line, the user will select a Class of Trade for the customer and click SUBMIT. The customer will be added to the iContracts application with the selected Class of Trade, submitted DEA/HIN, submitted name and submitted address.

Deny 

If the user wishes to deny the Chargeback line, do not click SUBMIT and leave the Chargeback line in the Invalid Customer results. The Chargeback line will be removed after the Debit Memo is reconciled. Note, if other Chargeback lines with this error need to be submitted, the user must uncheck the checkmark for the Chargeback lines to deny.

Customer Not Covered (Details)

Reason 

A Chargeback line in the ‘Customer Not Covered’ means the submitted indirect end customer id is not a purchaser on the submitted INDIRECT or BOTH contract.

Repair 

If the user wishes to repair the Chargeback line, the user will click SUBMIT and the indirect end customer will be added as a purchaser on the contract. If the user is repairing the Chargeback line in the Customer Not Covered Details and has the role CHARGEBACK_SUGGEST_ALTERNATE_CONTRACTS, the user can select a different contract and update the Chargeback line with the selected contract. If the user wishes to pay the Chargeback line without repairing the error, the user with the role OVERRIDE_ERROR can override the Chargeback error as a WARNING and pay the submitted Chargeback amount.

Deny 

If the user wishes to deny the Chargeback line, do not click SUBMIT and leave the Chargeback line in the Customer Not Covered results. The Chargeback line will be removed after the Debit Memo is reconciled. Note, if other Chargeback lines with this error need to be submitted, the user must uncheck the checkmark for the Chargeback lines to deny.

Product Not Covered (Details)

Reason 

A Chargeback line in the ‘Product Not Covered’ means the submitted product id is not on the submitted INDIRECT or BOTH contract.

Repair 

If the user wishes to repair the Chargeback line, the user will click SUBMIT and the product will be added on the contract with the submitted indirect price for the entire term of the contract. If the user is repairing the Chargeback line in the Product Not Covered Details and has the role CHARGEBACK_SUGGEST_ALTERNATE_CONTRACTS, the user can select a different contract and update the Chargeback line with the selected contract.

Deny 

If the user wishes to deny the Chargeback line, do not click SUBMIT and leave the Chargeback line in the Product Not Covered results. The Chargeback line will be removed after the Debit Memo is reconciled. Note, if other Chargeback lines with this error need to be submitted, the user must uncheck the checkmark for the Chargeback lines to deny.

Customer Not Eligible (Details)

Reason 

A Chargeback line in the ‘Customer Not Eligible’ means the submitted indirect end customer is not active on the submitted INDIRECT or BOTH contract at the time of the submitted invoice date. The invoice date can either be before the indirect end customer’s start date or after the end date.

Repair

If the user wishes to repair the Chargeback line, the user will click SUBMIT and the customer’s eligibility start or end date on the contract will be extended to match date of the invoice date. If the user is repairing the Chargeback line in the Customer Not Eligible Details and has the role CHARGEBACK_SUGGEST_ALTERNATE_CONTRACTS, the user can select a different contract and update the Chargeback line with the selected contract.

Deny

If the user wishes to deny the Chargeback line, do not click SUBMIT and leave the Chargeback line in the Customer Not Eligible results. The Chargeback line will be removed after the Debit Memo is reconciled. Note, if other Chargeback lines with this error need to be submitted, the user must uncheck the checkmark for the Chargeback lines to deny.

Product Not Eligible

Reason 

A Chargeback line in the ‘Product Not Eligible’ means the submitted product id is not active on the submitted INDIRECT or BOTH contract at the time of the submitted invoice date. The invoice date can either be before the product’s start date or after the end date.

Repair 

If the user wishes to repair the Chargeback line, the user will click SUBMIT and the product’s eligibility start or end date on the contract will be extended to match date of the invoice date.

Deny 

If the user wishes to deny the Chargeback line, do not click SUBMIT and leave the Chargeback line in the Product Not Eligible results. The Chargeback line will be removed after the Debit Memo is reconciled. Note, if other Chargeback lines with this error need to be submitted, the user must uncheck the checkmark for the Chargeback lines to deny.

Vendor Not Covered

Reason 

A Chargeback line in the ‘Vendor Not Covered’ means the submitted wholesaler (vendor type customer) is not a server on the submitted INDIRECT or BOTH contract.

Repair 

If the user wishes to repair the Chargeback line, the user will click SUBMIT and the wholesaler/vendor will be added as a server on the contract.

Deny 

If the user wishes to deny the Chargeback line, do not click SUBMIT and leave the Chargeback line in the Vendor Not Covered results. The Chargeback line will be removed after the Debit Memo is reconciled. Note, if other Chargeback lines with this error need to be submitted, the user must uncheck the checkmark for the Chargeback lines to deny.

WAC Price is Missing

Reason 

A Chargeback line in the ‘WAC Price is Missing’ means the submitted product id either does not contain a price on the DEFAULT WAC PRICE LIST contract, or if the wholesaler has a PRICE LIST PARENT contract, the price is $0 on the contract.

Repair 

If the user wishes to repair the Chargeback line, the user can take one of the following approaches:

If the Vendor on the Chargeback is marked to 'Do Not Default to WAC', the user may check mark either: 

Override with Submitted Price to pay the requested/submitted Chargeback Amount

Override with WAC Price to pay the calculated Chargeback Amount

If the Vendor on the Chargeback is not marked to 'Do Not Default to WAC', then this screen is informational only and the user should:

Use the Product Id from the Chargeback and look on the Default WAC Price Contract (or Price List Parent    Contract if one exists) and confirm the price is entered. The repair override cannot be used.

To fix the error and pay the Chargeback, the user will go to Contract Core->Contract Maintenance->Change, search for the Default WAC Contract (or Price List Parent Contract) and add the product to the contract with the WAC price. Then validate the Debit Memo using Chargeback Processing->Validate.

Deny 

If the user wishes to deny the Chargeback line, do not click SUBMIT and leave the Chargeback line in the WAC Price is Missing results. The Chargeback line will be removed after the Debit Memo is reconciled. Note, if other Chargeback lines with this error need to be submitted, the user must uncheck the checkmark for the Chargeback lines to deny.

Contract Price is Missing

Reason 

A Chargeback line in the ‘Contract Price is Missing’ means the submitted product id contains a $0 price on the submitted INIDRECT or BOTH contract, at the time of the submitted invoice date.

Repair 

If the user wishes to repair the Chargeback line, the repair screen is informational only and the user should:

Use the Product Id from the Chargeback and look on the INDIRECT or BOTH contract and confirm the price is entered

To fix the error and pay the Chargeback, the user will go to Contract Core->Contract Maintenance-> Change, search for the INDIRECT or BOTH contract and add the product to the contract with the price. Then validate the Debit Memo using Chargeback Processing->Validate.

Deny 

If the user wishes to deny the Chargeback line, do not click SUBMIT and leave the Chargeback line in the Contract Price is Missing results. The Chargeback line will be removed after the Debit Memo is reconciled. Note, if other Chargeback lines with this error need to be submitted, the user must uncheck the checkmark for the Chargeback lines to deny.

Manually Repair Messages

Invalid Contract

Reason 

A Chargeback line in the ‘Invalid Contract’ means the submitted contract id does not exist for any contract that has a Mode of Purchase of INDIRECT or BOTH.

Repair 

If the user wishes to repair the Chargeback line, the user can select the valid contract from the dropdown and click SUBMIT to update the Chargeback line using the selected contract.

Deny 

If the user wishes to deny the Chargeback line, do not click SUBMIT and leave the Chargeback line in the Invalid Contract results. The Chargeback line will be removed after the Debit Memo is reconciled.

Inactive Contract

Reason 

A Chargeback line in the ‘Inactive Contracts’ means the submitted contract is not active at the time of the submitted invoice date. The invoice date can either be before the contract’s start date or after the end date.

Repair 

If the user wishes to repair the Chargeback line, the user can extend the contract’s start or end date, if needed. Then validate the Debit Memo using Chargeback Processing->Validate.

Deny

 If the user wishes to deny the Chargeback line, do not click SUBMIT and leave the Chargeback line in the Inactive Contract results. The Chargeback line will be removed after the Debit Memo is reconciled. Note, if other Chargeback lines with this error need to be submitted, the user must uncheck the checkmark for the Chargeback lines to deny.

Invalid Product

Reason

 A Chargeback line in the ‘Invalid Product’ means the submitted product id does not exist for any product in the iContracts application.

Repair 

If the user wishes to repair the Chargeback line, the user can select the valid product from the dropdown and click SUBMIT to update the Chargeback line using the selected product. Or, the user can add the submitted product id as an alias to the product in Contract Core->Product Maintenance->Change->2. Alias, and then validate the Debit Memo using Chargeback Processing->Validate.

Deny 

If the user wishes to deny the Chargeback line, do not click SUBMIT and leave the Chargeback line in the Invalid Product results. The Chargeback line will be removed after the Debit Memo is reconciled.

Invalid Quantity

Reason 

A Chargeback line in the ‘Invalid Quantity’ means the submitted Chargeback units/quantity were provided as 0.

Repair 

A Chargeback line containing this error can only be repaired by entering a valid quantity in Chargeback Maintenance->Change for this Debit Memo. Then validate the Debit Memo using Chargeback Processing->Validate.

Deny 

If the user wishes to deny the Chargeback line, do not click SUBMIT and leave the Chargeback

line in the Invalid Quantity results. The Chargeback line will be removed after the Debit Memo is reconciled.

Incorrect Contract Price

Reason 

A Chargeback line in the ‘Incorrect Contract Price’ means the submitted indirect price does not match the INDIRECT or BOTH contract price for this product in the iContracts application at the time of the invoice date.

Repair 

If the user wishes to override the Chargeback line to pay the submitted Chargeback amount using the submitted indirect price, the user can check mark Override Pricing and click SUBMIT.

Deny 

If the user wishes to deny the Chargeback line, do not click SUBMIT and leave the Chargeback line in the Incorrect Contract Price results. The Chargeback line will be removed after the Debit Memo is reconciled.

Incorrect WAC Price

Reason 

A Chargeback line in the ‘Incorrect WAC Price’ means the submitted direct/WAC price does not match the direct/WAC price for this product in the iContracts application at the time of the invoice date.

Repair

If the user wishes to override the Chargeback line to pay the submitted Chargeback amount using the submitted direct/WAC price, the user can check mark Override Pricing and click SUBMIT.

Deny 

If the user wishes to deny the Chargeback line, do not click SUBMIT and leave the Chargeback line in the Incorrect WAC Price results. The Chargeback line will be removed after the Debit Memo is reconciled.

Invalid Claim Amount

Reason 

A Chargeback line in the ‘Invalid Claim Amount’ means the submitted Chargeback amount does not equal out to the difference between the submitted direct and indirect price * Chargeback units.

Repair

A Chargeback line containing this error can only be repaired by entering a valid claim amount in Chargeback Maintenance->Change for this Debit Memo. Then validate the Debit Memo using Chargeback Processing->Validate.

Deny 

If the user wishes to deny the Chargeback line, do not click SUBMIT and leave the Chargeback line in the Invalid Claim Amount results. The Chargeback line will be removed after the Debit Memo is reconciled.

Duplicate Invoice

Reason 

A Chargeback line in the ‘Duplicate Invoice’ means there are one or more instances of the Chargeback line containing the same wholesaler, purchaser, product, invoice date and invoice number. Or, if the setting ‘Line Number in Duplicates’ is enabled, then there are one or more instances of the Chargeback line containing the same Wholesaler Line Id.

Repair 

If the user wishes to override the Chargeback line as not a duplicate, the user can check mark ‘Not a Duplicate’ and click SUBMIT.

Deny 

If the user wishes to deny the Chargeback line, do not click SUBMIT and leave the Chargeback line in the Duplicate Invoice results. The Chargeback line will be removed after the Debit Memo is reconciled.

Missing Customer Id

Reason 

A Chargeback line in the ‘Missing Customer Id’ means the submitted indirect end customer field was blank in the EDI844 that was uploaded.

Repair 

If the user wishes to repair the Chargeback line, the user can select the valid customer from the dropdown and click SUBMIT to update the Chargeback line using the selected customer.

Deny 

If the user wishes to deny the Chargeback line, do not click SUBMIT and leave the Chargeback line in the Missing Customer Id results. The Chargeback line will be removed after the Debit Memo is reconciled.

Chargeback Too Old

Reason 

A Chargeback line in the ‘Chargeback Too Old’ means the setting ‘Chargeback Days Too Old’ has a value other than 0, and the Chargeback line contains an Invoice Date with an amount of days earlier than the Debit Memo Receive Date.

Repair 

If the user wishes to repair the Chargeback line, the user checkmark Override and click SUBMIT.

Deny 

If the user wishes to deny the Chargeback line, do not click SUBMIT and leave the Chargeback line in the Chargeback Too Old results. The Chargeback line will be removed after the Debit Memo is reconciled.