Debit Memos are sent to the Invalid Wholesaler TAL when the Server ID that was sent in the EDI 844 file does not exist in iContracts. To correct the error, the DEA number should be researched and the correct location identified.
· If it is a new location, the customer should be added with the DEA and connected to the wholesaler parent, then the DM should be assigned to that customer location. Then future DMs with the DEA will flow through and not error out.
· If it is an existing location with a new DEA or DEA was previously missing, the existing DEA should be changed to an External Type Alias and the new DEA should be added as a DEA type Alias.
After the Customer is created or updated, the DM should be assigned to that customer ship to location.
Future DMs with the DEA will now flow through and not error out.
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