EM - Needs Assessment - Use of Needs Assessment Module

Question -

Can one Needs assessment cover multiple function areas? and how are exceptions to this process handled?

Answer -

One Needs Assessment can cover only one functional area.

However, since a functional area has multiple different activities, you could use one Need for both, say

T1: Customer Training and Education: in-person activities, and

T3: Third Party Event "Advertisements and Displays", other related items.

There are no exceptions to the Needs Assessment process.  If the business team has not created a “need”, there will be no way to then create the specific engagement tying back to that need.