Question -
How Can I Update Customer Master CR_IDs(CID's, Unique Client identifiers)?
Answer -
To update the CR_IDs of the records in your customer master, provide the MediSpend Support Team with the list of old and new ID's, as follows:
- Navigate to Covered Recipients tab -> Export. Click Export Covered Recipient.
- In the file, there will be a field for Unique Client Identifier. This is the current ID. Create a new column for New Unique Client Identifier. Enter the new IDs.
- Submit a support ticket (via email to support@medispend.com or by logging into the help desk portal) and send the updated file with only Unique Client Identifier and New Unique Client Identifier columns to MediSpend support.
- MediSpend support will then load the file to make the updates.
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