Resolution Center: Group Match Error - Product

Question -

I uploaded a small file and have a few errors saying 'Group Match Error-cannot look up products' What causes errors like this?

Answer -

Company/group Mappings: The company associated to your spend is the company or group that the transaction belongs to in MediSpend.

The company needs to exist in the system for various reasons and is included in CMS reporting.

The spend owner needs have the necessary permissions to see spend associated to the company listed on the spend. Products must also be associated to a specific company within the system.

This Error indicates that you have selected a company/organization which does not contain the product name being provided.

To correct this issue you will need to update the spend record to reflect the correct company name in which the listed product is associated.