Resolution Center: Which Errors to Resolve

Question -

Must all Resolution Center Records be Resolved in Order to Submit Data? 

Answer -

We strongly suggest reviewing and resolving all items identified within your resolution center prior to submission however some errors CAN be ignored.

• SPEND ISSUES: If there are spend issues for records from within the reporting period, those will automatically be excluded from the report. Resolve all spend issues prior to reporting to avoid under-reporting.

• CR ISSUES: Pay close attention to any issues where there are missing credentials or tax ID numbers as those help dictate if a record makes it to the report. Work to re-mediate all CR Issues, if you have further questions on the root cause of a particular error, please reach out to your success contact or email [e-mail]