RC: Error HCO/Institution 'CR Not Found' How To Resolve

Question - 

I uploaded a file with non-teaching hospital research spends. All records fell to the Resolution Center because the CR is not recognized. How do I correct this issue?

Answer -

Typically if you have a CR not found error, you can open the issue from the resolution center - then under the covered recipient section you can select the add button to bring up the search page. Search for the CR within your internal and external data sources to see if maybe the information you entered is slightly off.

If the name or identifier in your file is slightly different than what is in the system - there may have been an issue matching your record to the correct covered recipient. However - if there are no similar CR's in your system or the CR is a Non-Entity/not reportable, it might be necessary to add the CR manually.

1. Go to Spend Resolution Center
2. Select single or multiple entities to resolve
3. Single or bulk edit record
4. Select the 'Add' under Covered Recipient
5. Search for Covered Recipient, confirm that record does not exist in Customer Master (CM) or External Database (EDS)
6. If no results returned, select the 'Add New Covered Recipient' option
7. Fill out the mandatory fields to add the new covered recipient as well as any other information can supply.
8. Save Covered Recipient Record
9. After performing the above your CR will be listed on your customer master.
10. It may be necessary to 're-process' the records from the resolution center to get the error to clear. To do so, select all from the checkbox on the left hand side to select all displayed entries, then select the reprocess button. This will only allow you to reprocess 100 records at a time.
11. If you need to reprocess thousands of records at once, please do so through a bulk spend update via import. Reach out to support if you need help with this.